Effective Date: 08-01-2025
1. Introduction:
Winngoo Matrimony (“we”, “us”, “our”) is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you use our website, mobile application, and services (collectively referred to as the “Platform”).
We process your personal data in compliance with the
Information Technology Act, 2000, the Information Technology (Reasonable
Security Practices and Procedures and Sensitive Personal Data or Information)
Rules, 2011, and other applicable laws of India.
By accessing or using our Platform, you agree to the
terms of this Privacy Policy and give explicit consent for the collection,
processing, storage, and disclosure of your personal data as outlined herein.
If you do not agree with this policy, please do not use our services.
2. Scope and Applicability:
This Privacy Policy applies to:
• All registered and non-registered users
of Winngoo Matrimony.
• All personal data collected through our
website, mobile applications, email communications, telephonic conversations,
and offline interactions.
It does not apply to:
• Third-party websites linked from our
Platform.
• Data collected by third-party
advertisers or analytics providers outside our direct control.
3. Information We Collect:
3.1. Personal Information (as defined under Rule 2(i)
of the IT SPDI Rules)
We may collect the following sensitive personal data
or information (“SPDI”) when you register or use our services:
• Identity Information: Full name,
gender, date of birth, marital status, religion, caste/community, mother
tongue, nationality.
• Contact Information: Email address,
phone number, postal address.
• Profile Information: Photographs,
videos, physical attributes (height, weight), educational qualifications,
profession, income, lifestyle choices.
• Government-issued Identifiers (where
voluntarily provided for verification): Aadhaar, PAN, Passport, or similar IDs.
• Family Information: Details about
parents, siblings, and family background relevant to matrimonial purposes.
3.2. Non-Personal Information
We also collect information that does not directly
identify you, including:
• Browser type, IP address, device type,
operating system.
• Geolocation data (if permitted by you).
• Usage statistics, clickstream data, and
search history on our Platform.
3.3. Payment Information
When you subscribe to a paid membership plan, we
collect payment-related information (card number, UPI ID, etc.) through secure
third-party payment gateways compliant with the Reserve Bank of India’s PCI-DSS
standards. We do not store full payment card details on our servers.
4. Lawful Basis for Processing:
We process your personal data on one or more of the
following legal bases:
• Consent: As per Rule 5(1) of the IT
SPDI Rules, we obtain your explicit consent before collecting or processing
SPDI.
• Contractual Necessity: To provide you
with matchmaking services under our Terms & Conditions.
• Legal Obligation: Where required by law
enforcement or applicable laws.
• Legitimate Interests: To improve our
services, prevent fraud, and ensure platform security.
5. How We Use Your Information:
We may use your personal data for:
• Creating and managing your member
profile.
• Matching you with potential partners
based on preferences.
• Displaying your profile to other
members as per your privacy settings.
• Communicating with you via email, SMS,
phone, or app notifications.
• Processing subscription payments and
managing transactions.
• Conducting identity and background
verification (if opted).
• Detecting and preventing fraudulent or
unlawful activities.
• Complying with legal or regulatory
requirements.
6. Information Sharing and Disclosure:
We do not sell or rent your personal data to third
parties for commercial gain. We may share your information in the following
cases:
6.1. With Other Members
Information you voluntarily include in your profile is
shared with other registered members according to your selected privacy
settings.
6.2. With Service Providers
We may share limited personal data with trusted
vendors such as payment gateways, IT support services, background verification
agencies, and marketing partners—strictly on a need-to-know basis and under
confidentiality obligations.
6.3. For Legal Compliance
We may disclose your information if required by:
• Court orders, legal processes, or
governmental authorities under Section 69 of the IT Act.
• Enforcement of our Terms &
Conditions.
• Investigation of fraud, harassment, or
criminal activities.
7. Cookies and Tracking Technologies:
We use cookies, web beacons, and analytics tools to:
• Remember your preferences.
• Analyse site traffic and usage trends.
• Enhance user experience.
You can control cookie settings via your browser, but
disabling them may limit some features.
8. Data Security:
We implement reasonable security practices and
procedures as prescribed under Rule 8 of the IT SPDI Rules, including:
• Encryption of sensitive data during
transmission (SSL/TLS).
• Restricted access to personal data by
authorised personnel only.
• Regular security audits and penetration
testing.
However, no method of transmission or storage is 100%
secure, and we cannot guarantee absolute security.
9. Data Retention:
We retain personal data for as long as necessary to:
• Fulfil the purposes outlined in this
policy.
• Comply with legal obligations.
Inactive profiles may be archived or anonymised after
[X months/years] of inactivity.
10. Your Rights:
Subject to Indian law, you have the right to:
• Access your personal data.
• Request correction or updating of
inaccurate information.
• Withdraw consent for processing (which
may limit service use).
• Request deletion of your profile.
Requests may be sent to privacy email info@winngoomatrimony.com and
will be processed within a reasonable timeframe as per Rule 5(7) of the IT SPDI
Rules.
11. Third-Party Links:
Our Platform may contain links to third-party
websites. We are not responsible for the privacy practices or content of such
external sites.
12. Children’s Privacy:
We do not knowingly collect information from
individuals under the legal marriageable age in India. If such information is
found, it will be deleted immediately.
13. Grievance Officer:
In compliance with Rule 5(9) of the IT SPDI Rules and
Rule 3(2) of the Intermediary Guidelines Rules, the contact details of our
Grievance Officer are:
Name: Winngoo matrimony
Email: info@winngoomatrimony.com
Address:New no.45 (Old no.17/1),Lattice Bridge Road, Padmanabha Street, Adyar, Chennai, Tamilnadu - 600 020.
Working Hours: [IST, Monday to Friday]
14. Modifications to this Privacy
Statement:
This privacy statement may be updated from time to time. The "Last
Updated" date will be changed, and using our platform going forward
indicates that you agree to the changes.
15. Jurisdiction and Governing Law:
The laws of India apply to this privacy statement. The competent courts in
[Chennai], India, will have exclusive jurisdiction over any disputes.
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Not just another matrimony site — we’re where tradition meets swipe-right energy. At Winngoo Matrimony, we don’t just match profiles, we spark real connections, rooted in culture, driven by heart, and designed to help you find your kind of forever.